Terms of Service
Company: System Solutions Group Inc. ("Company," "we," "us") Effective Date: June 8, 2026 Contact: the "Contact Us" page on www.livelifeall.com Jurisdiction: Nevis
PLEASE READ CAREFULLY. THESE TERMS CONTAIN A BINDING ARBITRATION CLAUSE, A CLASS ACTION WAIVER, JURISDICTIONAL LIMITATIONS, LIMITATIONS OF LIABILITY, AND VENDOR-FUNDED RETURN, CREDIT, REFUND, CHARGEBACK, RESERVE, AND NON-CIRCUMVENTION TERMS THAT AFFECT YOUR LEGAL RIGHTS.
1. ACCEPTANCE, CHANGES, ELIGIBILITY
1.1 Agreement. These Terms of Service ("Terms") govern your access to and use of Shop.livelifeall.com, Livelifeall.com, Holisticall.com, Parentsall.com, and all current and future related websites, subdomains, applications, marketplaces, dashboards, portals, content areas, communications tools, and services operated by the Company (collectively, the "Services").
1.2 Acceptance. By accessing or using the Services, creating an account, posting content, purchasing from a Vendor, communicating through the Services, applying to be a Vendor, listing goods or services, or receiving or accepting any benefit through the Services, you agree to be bound by these Terms and our Privacy Policy (collectively, the "Agreement"). If you do not agree, do not use the Services.
1.3 Changes. We may modify these Terms at any time by posting an updated version on the Services, within Vendor dashboards, or through another reasonable notice method. Continued access to or use of the Services after the updated Terms are posted or made available constitutes acceptance of the updated Terms. If required by non-waivable law, we will provide any legally required notice or consent mechanism.
1.4 Eligibility. You must be at least the age of majority where you live and at least 18 years old. If you use the Services on behalf of an entity, you represent and warrant that you have authority to bind that entity and that the entity will comply with the Agreement.
1.5 Additional terms and policies. Operational rules, guidelines, schedules, disclosures, Vendor policies, fee schedules, return rules, credit rules, payout policies, category restrictions, content standards, and compliance requirements may be posted on the Services or in Vendor dashboards/portals from time to time. Such terms are incorporated by reference and form part of the Agreement.
1.6 Conflicts. If these Terms conflict with additional posted policies, the more specific policy controls for the relevant subject matter, except that these Terms control to the extent they provide broader rights, remedies, limitations, releases, indemnities, setoff rights, reserve rights, or protections for the Company.
2. DEFINITIONS
"Abandoned Balance" means a Vendor balance that remains unpaid because of inactivity, failure to maintain payout information, failure to complete KYC or compliance requirements, inability to locate or verify the Vendor, or other circumstances described in these Terms.
"Buyer" means a user who purchases, attempts to purchase, receives, requests, returns, or otherwise interacts with goods or services from a Vendor through the Services.
"Company-Approved Channel" means the messaging, order, return, refund, support, dispute, dashboard, or other communication tools made available or expressly approved in writing by the Company for transactions and support connected to the Services.
"Completed Order" means an order that (i) has been fully fulfilled by the Vendor, including all items delivered and/or all services performed as described; (ii) is marked complete in the Services or is otherwise determined complete by the Company in its reasonable discretion; (iii) the Return Window has expired or the Company has determined that no further return or refund exposure exists; and (iv) is not subject to an open dispute, chargeback, reversal, refund request, return request, cancellation request, return-in-transit, inspection period, compliance review, risk review, processor hold, reserve, or other hold.
"Customer Data" means Buyer personal information, order information, transaction information, delivery information, contact information, return information, support information, and other Buyer-related data provided to or accessed by a Vendor in connection with the Services, including name, shipping address, phone number, email address, order details, transaction history, and communications.
"Delivery Confirmation Date" means the date the carrier or other delivery method first records confirmed delivery to the Buyer's delivery address or other agreed delivery point for the applicable shipment. If no carrier confirmation exists, the Company may determine delivery or completion based on Vendor evidence, Buyer evidence, platform records, service-completion records, or other information available to the Company.
"Dispute Credit" means a Marketplace Credit, refund, reversal, accommodation, or other buyer-facing remedy issued or approved by the Company in connection with a Buyer complaint, dispute, chargeback risk, legal requirement, not-as-described claim, damaged item, defective item, missing item, non-delivery, misleading listing, policy violation, Vendor nonresponse, or other order issue.
"Marketplace Credit" means a credit, gift-card-like value, store credit, promotional credit, account credit, or other platform credit issued or approved by the Company for use only on the Services, subject to these Terms and applicable law.
"Off-Platform Contact" means any order-related, support-related, return-related, refund-related, sales-related, marketing-related, or transaction-related communication or solicitation outside a Company-Approved Channel, including by email, phone, SMS, text message, WhatsApp, Telegram, social media, direct message, website form, external chat, external marketplace, QR code, coupon, package insert, flyer, business card, external link, URL, domain, app, payment link, or other non-marketplace method.
"Off-Platform Transaction" means any sale, purchase, booking, refund, return, exchange, payment, rebill, renewal, subscription, add-on, cross-sell, upsell, or other transaction between a Buyer and a Vendor or related party that is initiated, solicited, encouraged, facilitated, completed, or diverted outside the Services after a Buyer, Vendor, product, listing, message, order, inquiry, review, or relationship originated through or was connected to the Services.
"Refund" means a return of money or reversal to the original payment method or other payment method, as determined by the Company, a payment processor, card network, court, regulator, or applicable law. Unless expressly stated otherwise, a Marketplace Credit is not a cash Refund.
"Return Window" means the return/refund/cancellation period applicable to an order, measured from the Delivery Confirmation Date for physical goods or from completion/fulfillment confirmation for services or digital goods, as disclosed by the Vendor at or before checkout, posted in applicable policies, determined by the Company, or required by non-waivable law, whichever is longer. If no return/refund/cancellation period is disclosed and none is required by non-waivable law or Company policy, the Return Window is zero (0) days.
"Return Window Expiration Date" means the date the Return Window ends for the applicable order, as determined by the Company in its reasonable discretion.
"Standard Return Credit" means a Marketplace Credit or other buyer-facing credit issued or approved by the Company after a Buyer returns an item to a Vendor under the Vendor's policy, a Company-approved return process, or applicable law, where the return is not primarily based on a Vendor-authorized refund amount or a Company dispute determination.
"User Content" means any content you submit, upload, publish, transmit, list, message, display, provide, or otherwise make available through or in connection with the Services, including reviews, ratings, listings, messages, images, videos, text, files, product claims, profile information, and media.
"Vendor" means a third-party seller, creator, practitioner, merchant, provider, professional, advertiser, dropshipper, service provider, or other person or entity that lists, offers, provides, fulfills, or sells goods or services through or in connection with the Services.
"Vendor-Authorized Credit" means a Marketplace Credit, Refund, or other buyer-facing remedy in an amount expressly authorized by a Vendor, including any authorized shipping, tax, fee, or other amount.
3. MARKETPLACE-ONLY PLATFORM; VENDOR-FUNDED BUYER REMEDIES
3.1 Marketplace-only role. The Services operate strictly as a marketplace and content platform. ALL PRODUCTS AND SERVICES ARE OFFERED, SOLD, PROVIDED, AND FULFILLED BY THIRD-PARTY VENDORS DIRECTLY TO BUYERS. The Company is not the seller of record, does not take title to goods, does not manufacture goods, does not store, pack, ship, deliver, inspect, repair, or warrant goods, does not provide Vendor-listed services, and is not a party to any transaction between a Buyer and a Vendor. The Company's facilitation of payment flow, messaging, dispute escalation, credits, refunds, reserves, payout timing, or other platform features does not make the Company a seller, merchant, retailer, distributor, supplier, agent, broker, fiduciary, partner, joint venturer, or service provider for Vendor transactions.
3.2 Vendor responsibility. Each Vendor, not the Company, is solely responsible for listings, pricing, taxes, descriptions, product claims, advertising claims, licensing, regulatory compliance, product safety, warnings, instructions, fulfillment, shipping, delivery, warranties, refunds, returns, cancellations, chargebacks, recalls, customer support, and dispute handling.
3.3 Company administrative actions. To protect marketplace integrity, reduce chargebacks, address Buyer complaints, comply with law, satisfy payment-processor or card-network requirements, or manage risk, the Company may facilitate, approve, issue, or process Marketplace Credits, Refunds, reversals, returns, cancellations, chargeback responses, or other buyer-facing remedies on a Vendor's behalf or at a Vendor's expense. Such actions are administrative, risk-management, payment-facilitation, or customer-experience actions only and do not make the Company the seller, seller of record, merchant of record for Vendor goods/services, warrantor, provider, or legally responsible party for Vendor transactions, except to the extent non-waivable law provides otherwise.
3.4 No endorsement; no verification. We do not endorse, guarantee, or verify Vendor listings, credentials, qualifications, product claims, health claims, licensing, availability, fulfillment capacity, ratings, reviews, testimonials, or User Content. Any ratings, reviews, or testimonials are provided by users and may be incomplete, inaccurate, biased, misleading, manipulated, or outdated.
3.5 Buyer due diligence. You are responsible for your own due diligence before purchasing, relying on content, engaging with a Vendor, or using any product or service. To the fullest extent permitted by law, you assume all risk associated with your use of the Services and any interaction or transaction with a Vendor.
3.6 Release. If you have a dispute with a Vendor, Buyer, or another user, you release the Company and its affiliates, officers, directors, employees, contractors, agents, licensors, service providers, successors, and assigns from claims, damages, losses, liabilities, costs, expenses, demands, and causes of action of every kind arising out of or related to that dispute, to the fullest extent permitted by law.
3.7 No agency. Vendors are independent third parties. No Vendor is an employee, agent, partner, joint venturer, representative, franchisee, or affiliate of the Company, and no Vendor is authorized to bind the Company.
4. HEALTH, WELLNESS, AND PROFESSIONAL DISCLAIMERS
4.1 No medical advice. Content, products, services, listings, communications, and Vendor offerings made available through or in connection with the Services are for informational, educational, marketplace, and commerce purposes only and are not medical advice, diagnosis, treatment, or a substitute for professional medical care.
4.2 No emergency services. Do not use the Services for medical emergencies. Contact local emergency services immediately.
4.3 Alternative modalities and risk. You acknowledge that some modalities, including energy healing, holistic practices, wellness services, coaching, spiritual services, nutritional discussions, and related practices, may be unregulated and may carry risks. You voluntarily assume all risks, including risk of bodily injury, emotional distress, psychological harm, financial loss, or reliance-related harm, associated with participation, purchase, or use.
4.4 No guarantees; testimonials. We make no promises about outcomes, safety, quality, effectiveness, availability, compatibility, suitability, legality, or results of any product, service, content, Vendor, claim, or modality. Testimonials, ratings, and reviews are unverified and do not represent typical results.
4.5 Professional responsibility. Vendors who provide regulated, professional, therapeutic, wellness, coaching, nutritional, financial, legal, medical, mental-health, or other services are solely responsible for licensing, scope-of-practice, disclosures, informed consent, advertising rules, professional obligations, insurance, and compliance with applicable law.
4.6 No reliance. You are solely responsible for decisions you make based on the Services, Vendor content, User Content, listings, communications, or any product or service purchased through the Services.
5. ACCOUNTS, SECURITY, AND NOTICES
5.1 Account responsibility. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account, whether authorized or unauthorized, except to the extent non-waivable law provides otherwise.
5.2 Accurate information. You must provide and maintain accurate, current, and complete account, contact, billing, shipping, tax, business, support, and payout information. Failure to do so may result in failed delivery, loss of credits, delayed payouts, reserves, holds, suspension, termination, or other enforcement action.
5.3 Electronic notices and communications. You consent to receive communications and notices electronically through the Services, dashboards, platform messages, in-app notices, website postings, and/or the contact process available through the Contact page. Where you provide an email address, phone number, or other contact method, we may also communicate using that method, but we are not obligated to do so unless required by law. You are responsible for monitoring communications posted or sent through the Services.
5.4 Monitoring. We may, but are not required to, monitor, record, review, preserve, moderate, restrict, or disclose activity, messages, listings, content, order information, transaction information, and support communications for compliance, safety, fraud prevention, payment risk, dispute resolution, legal compliance, or platform integrity.
5.5 Security. You must not share credentials, bypass security, interfere with authentication, misrepresent your identity, create accounts to evade enforcement, or permit unauthorized use of your account.
6. ACCEPTABLE USE AND PROHIBITED ACTIVITIES
6.1 Restrictions. You agree not to: (a) violate any applicable law or regulation, including consumer protection, product safety, advertising, privacy, data security, tax, licensing, sanctions, export, import, intellectual property, and payment laws; (b) sell, list, promote, ship, provide, or facilitate prohibited, illegal, infringing, unsafe, deceptive, regulated, or high-risk items, including controlled substances, illegal drugs, weapons, explosives, hazardous materials, stolen goods, counterfeit goods, recalled goods, or items prohibited by our payment processors, hosting providers, service providers, or policies; (c) make unlawful, deceptive, misleading, unsubstantiated, disease-treatment, cure, prevention, diagnostic, health, medical, wellness, earnings, performance, or guaranteed-outcome claims; (d) post content that is fraudulent, defamatory, harassing, hateful, abusive, invasive of privacy, sexually explicit where prohibited, exploitative of minors, violent, threatening, or otherwise objectionable in the Company's discretion; (e) upload malware, bypass security, scrape the Services, probe vulnerabilities, interfere with operations, reverse engineer the Services, overload infrastructure, or access data without permission; (f) use any content, data, listing, review, image, text, database, user information, or other material from the Services to train, develop, validate, enhance, or operate AI, machine learning, large language models, text-and-data mining systems, data brokers, lead-generation systems, competitive platforms, or automated analysis tools without the Company's express written permission; (g) manipulate reviews, ratings, search results, rankings, referrals, credits, promotions, disputes, returns, chargebacks, or payouts; (h) create or use multiple accounts to evade restrictions, fees, reserves, KYC requirements, negative balances, enforcement, or law; (i) engage in Off-Platform Contact or Off-Platform Transactions except where expressly authorized in writing by the Company; or (j) assist, encourage, or enable another person to do any of the above.
6.2 Unauthorized scraping, harvesting, and AI training. You acknowledge that automated scraping, harvesting, or data mining, including for AI training, causes harm that is difficult to quantify, including security risk, infrastructure load, loss of proprietary value, competitive harm, privacy harm, and enforcement cost. To the fullest extent permitted by law, if you violate Section 6.1(f), you agree to pay liquidated damages equal to the lesser of (i) USD $10 per record accessed, scraped, harvested, copied, exported, or used; or (ii) USD $25,000 per incident, plus our reasonable investigation, remediation, enforcement, expert, and attorneys' fees where permitted by law. The parties agree this amount is a reasonable estimate of anticipated harm and not a penalty. If a court or arbitrator finds any portion unenforceable, the Company may recover actual damages and seek injunctive and equitable relief.
6.3 Enforcement. We may remove content, reduce visibility, restrict features, suspend accounts, terminate accounts, cancel orders, issue warnings, withhold payouts, impose reserves, reverse credits, block transactions, report misconduct, and take any other action at any time for any reason, including fraud, safety, payment-processor risk, hosting risk, regulatory risk, reputational risk, consumer-protection risk, policy violations, or platform-integrity concerns.
7. ORDERS, PAYMENTS, TAXES, AND CHARGEBACKS
7.1 Payments. Payments are processed by third-party payment processors, payment facilitators, card networks, banks, wallets, or other payment services. We are not liable for processor errors, downtime, failed authorizations, holds, reversals, disputes, chargeback outcomes, fees, settlement delays, account freezes, or payment-service decisions.
7.2 Authorization. You represent that you are authorized to use the payment method submitted and that all account, billing, shipping, tax, and transaction information is accurate.
7.3 Pricing. Prices, discounts, shipping charges, handling charges, service terms, and taxes may be set by Vendors, the Company, or both depending on the feature, category, or transaction structure. We may cancel, reverse, or adjust transactions affected by pricing errors, listing errors, fraud, technical errors, policy violations, or suspected misuse.
7.4 Taxes and duties. Vendors are responsible for determining, collecting, reporting, and remitting applicable taxes arising from their sales and operations, including income, sales, use, VAT/GST, withholding, duties, import charges, and similar amounts, except to the extent the Company or a payment processor is legally required to collect or remit marketplace taxes. Buyers are responsible for import duties and similar charges imposed by authorities unless the Vendor states otherwise.
7.5 Chargebacks by Buyers. If you initiate a chargeback, payment dispute, reversal, or payment-processor claim without first attempting to resolve the issue with the Vendor and/or through our escalation process, we may restrict, suspend, or terminate your account, reverse credits, deny future purchases, and seek reimbursement for improper chargebacks to the fullest extent permitted by law. You agree to reimburse the Company for reasonable costs, fees, losses, and expenses incurred in responding to or successfully contesting an improper chargeback or collecting amounts owed by you.
7.6 Vendor liability for payment disputes. Vendors are responsible for chargebacks, reversals, disputes, fraud losses, non-delivery claims, not-as-described claims, processor fees, card-network fees, dispute fees, refund costs, Marketplace Credits, shipping credits, administrative costs, investigation costs, and enforcement costs attributable to their transactions, listings, products, services, fulfillment, support, or policy violations.
7.7 Payment-processor rules. Users and Vendors must comply with applicable payment-processor, payment-facilitator, card-network, wallet, banking, sanctions, KYC, anti-money-laundering, and risk rules. If payment-processor rules conflict with a Vendor preference or policy, processor rules and Company risk decisions control.
8. SHIPPING, RETURNS, MARKETPLACE CREDITS, REFUNDS, AND CANCELLATIONS
8.1 Vendor-controlled fulfillment. All shipping, handling, fulfillment, delivery, returns, exchanges, cancellations, warranties, and refunds are primarily managed by the Vendor as seller/provider of record, subject to Company policies, payment-processor requirements, card-network rules, non-waivable law, and the Company's risk-management discretion.
8.2 Company does not receive returns. Unless the Company expressly agrees in writing, Buyers must not ship returns to the Company. Returns must be shipped to the Vendor or to another Company-approved destination. The Company is not responsible for lost, refused, delayed, damaged, misdirected, or unprocessed returns.
8.3 Vendor disclosures. Vendors must clearly disclose shipping costs, handling times, delivery estimates, tracking availability, return policies, refund policies, cancellation policies, warranty terms, service terms, and any restrictions at or before checkout. If no handling time is stated, Vendors must ship within three (3) business days unless a different legally compliant timeframe is clearly disclosed in the listing or checkout flow.
8.4 Shipping-delay compliance. Vendors must comply with applicable online, mail-order, internet-order, shipping-delay, cancellation, and refund laws. If a Vendor cannot ship within the stated time or within any legally required timeframe, the Vendor must promptly provide legally required delay notices, consent options, cancellation rights, and refunds or credits. Failure to comply may result in Company-issued Buyer remedies funded by the Vendor.
8.5 Delivery issues. For late, damaged, defective, incorrect, missing, non-delivered, or not-as-described items, Buyers must first use the Company-Approved Channels to contact the Vendor and follow the applicable return, refund, or dispute process. The Company may require photos, videos, tracking, carrier documentation, return proof, inspection evidence, identity verification, or other evidence.
8.6 Marketplace Credit generally. The Company may issue Marketplace Credit in its sole discretion as a buyer-facing remedy, accommodation, promotional credit, dispute resolution tool, or risk-management measure. Unless required by law or expressly stated by the Company, Marketplace Credit (i) has no cash value; (ii) is not a bank deposit; (iii) is not insured; (iv) does not accrue interest; (v) is not transferable; (vi) is not redeemable outside the Services; (vii) may not be sold or exchanged; (viii) may be restricted, reversed, suspended, or cancelled for fraud, abuse, chargebacks, policy violations, or account closure; and (ix) will not expire earlier than permitted by applicable law. Where applicable law requires cash refund, original-payment refund, longer expiration, no expiration, specific disclosures, or other treatment, the Company may adjust the remedy to comply with that law.
8.7 Dispute Credits - not as described, consumer-law, damaged, defective, missing, or non-delivered orders. If a Buyer raises a dispute generally within thirty (30) days after the Delivery Confirmation Date, or within any longer period required by applicable law, card-network rules, processor rules, Vendor policy, Company policy, or Company discretion, and the Company determines that the goods or services were not as described, defective, damaged, missing, non-delivered, unlawfully marketed, misleading, unsafe, subject to a policy violation, affected by Vendor nonresponse, or otherwise create legal, chargeback, consumer-protection, or marketplace-integrity risk, the Company may issue a Dispute Credit, Refund, reversal, or other remedy to the Buyer. Unless the Company determines otherwise, the Dispute Credit or Refund may include item price, taxes, platform fees, original shipping, Company-approved return shipping, and other amounts the Company determines appropriate or legally required. The full amount, including shipping where included, may be deducted from the Vendor's payout, balance, reserve, future payout, or payment method on file.
8.8 Standard Returns and Marketplace Credit. For standard returns approved under a Vendor policy, Company policy, or applicable law, the Buyer must return the item to the Vendor or Company-approved destination using the required process. After receipt, tracking confirmation, inspection, Vendor approval, Vendor nonresponse, or other Company determination, the Company may issue a Standard Return Credit to the Buyer. Unless required by law, authorized by the Vendor, or determined otherwise by the Company, Standard Return Credits exclude original shipping, return shipping, handling charges, expedited shipping, gift wrapping, restocking fees, customs, duties, and similar charges. The Marketplace Credit amount may be deducted from the Vendor's payout, balance, reserve, future payout, or payment method on file.
8.9 Vendor-Authorized Credits and Refunds. A Vendor may authorize a specific Marketplace Credit, Refund, reversal, or other remedy amount to a Buyer, including item price, partial price, taxes, original shipping, return shipping, handling, or other amounts. The Company may issue the Vendor-Authorized Credit or Refund in the authorized amount or in another amount required by law, processor rules, chargeback rules, or Company risk discretion. The full amount, including shipping where authorized or required, may be deducted from the Vendor's payout, balance, reserve, future payout, or payment method on file.
8.10 Company remedy discretion. The Company may decide whether a Buyer receives Marketplace Credit, Refund, replacement, cancellation, return label, partial credit, full credit, account credit, promotional accommodation, no remedy, or another remedy, subject to non-waivable law. The Company may issue a remedy even if a Vendor disagrees, fails to respond, has insufficient balance, has not yet been paid out, or has a conflicting policy.
8.11 Vendor nonresponse. If a Vendor fails to respond to a Buyer issue, return request, refund request, dispute, evidence request, chargeback inquiry, compliance inquiry, or Company request within forty-eight (48) hours or another deadline specified by the Company, the Company may accept the Buyer's position, issue a Marketplace Credit or Refund, reverse the transaction, hold payout, suspend listings, or take other action at the Vendor's expense.
8.12 Return inspection and abuse. The Company or Vendor may deny, reduce, reverse, or condition a credit/refund for returned items that are used, damaged, incomplete, altered, fraudulent, materially different, missing parts, not received, late, or otherwise outside the applicable policy, except where non-waivable law requires otherwise. The Company may restrict Buyers who abuse returns, credits, chargebacks, or disputes.
8.13 No waiver of legal rights. Nothing in these Terms limits non-waivable consumer rights. Where applicable law requires a particular refund, return, repair, replacement, cancellation, notice, or remedy, the applicable law controls to that extent only.
9. VENDOR TERMS
9.1 Scope. This Section 9 applies to any person or entity that lists, offers, advertises, provides, fulfills, or sells goods or services as a Vendor on or in connection with the Services.
9.2 Independent relationship; seller of record; no agency. Vendors are independent third parties, not employees, agents, partners, joint venturers, representatives, franchisees, or affiliates of the Company. You are the seller/provider of record for your transactions and are solely responsible for your products, services, listings, claims, fulfillment, shipping, refunds, returns, warranties, customer support, taxes, licensing, insurance, and compliance with applicable law.
9.3 Taxes. You are solely responsible for all taxes arising from your sales and operations, including income, sales, use, VAT/GST, withholding, duties, import charges, and similar amounts, and for maintaining required registrations. The Company may withhold, collect, remit, report, or request information if legally required, if required by a processor, or if needed to manage platform risk.
9.4 Vendor eligibility, verification, KYC, and ongoing compliance. (a) Verification/KYC. You must provide accurate onboarding information and any documentation we request, including government ID, business registration, beneficial ownership information, tax forms, insurance certificates, licenses, professional credentials, product documentation, safety documentation, invoices, supplier information, and payout details. We may use third-party verification, fraud, sanctions, tax, and compliance tools. (b) Ongoing duty. You must promptly update information and re-verify upon request. Failure to provide satisfactory documentation may result in delayed payouts, reserves, holds, listing removal, reduced visibility, suspension, or termination. (c) Audit rights. The Company may request documentation reasonably necessary to verify compliance, resolve disputes, contest chargebacks, investigate fraud, respond to legal requests, manage product safety, verify claims, satisfy processor requirements, or protect the Services. Failure to cooperate may result in enforcement actions.
9.5 Listing standards; prohibited items; prohibited claims. (a) Accurate listings. You must ensure descriptions, images, pricing, inventory, claims, fulfillment times, ingredients, materials, sizes, dimensions, conditions, compatibility information, warnings, restrictions, return terms, and other listing details are accurate, current, complete, lawful, substantiated, and not misleading. (b) Prohibited items. You may not list or sell illegal, regulated, unsafe, infringing, or high-risk items, including illegal drugs, controlled substances, weapons, explosives, hazardous materials, stolen goods, counterfeit goods, recalled goods, infringing goods, or any items prohibited by our payment processors, hosting providers, service providers, sales channels, or policies. (c) Prohibited and restricted claims. You may not make disease-treatment, cure, prevention, diagnostic, medical, therapeutic, health, wellness, performance, financial, earnings, or guaranteed-outcome claims unless legally permitted, properly substantiated, and approved where required. You must possess and retain competent and reliable substantiation for objective claims and provide it upon request. (d) Right to remove or limit. The Company may delist, restrict, edit, suppress, reclassify, remove, or require changes to any listing, category, claim, content, Vendor profile, or product at any time in its sole discretion to reduce legal, payment, hosting, safety, consumer-protection, reputational, or marketplace-integrity risk, without liability to you. (e) No prohibited inserts or external prompts. You may not include or cause to be included in any package, shipment, service delivery, receipt, invoice, warranty card, QR code, flyer, business card, insert, product packaging, message, or content any external website, external marketplace, direct payment method, phone number, email address, social media handle, QR code, coupon, promotion, warranty-registration flow, review request, or other prompt intended or reasonably likely to move Buyers, communications, future sales, support, returns, refunds, data collection, or reviews off the Services, unless expressly authorized in writing by the Company.
9.6 Orders, fulfillment, shipping, and risk of loss. (a) Fulfillment obligation. You must fulfill orders promptly in accordance with your stated handling time and applicable law. If no handling time is stated, you must ship within three (3) business days unless the listing clearly states otherwise and such timeframe is lawful. (b) No partial payout for incomplete orders. For multi-item orders, split shipments, backorders, preorders, partial deliveries, subscriptions, custom orders, or staged/partial services, an order is not a Completed Order until all items/services in the order have been fully delivered/performed and the order is complete. An order is not a Completed Order if a return, refund, cancellation, dispute, chargeback, or compliance review is initiated or pending. (c) Tracking. Where tracking is available, you must upload a valid tracking number promptly upon shipment. Failure to provide valid tracking within the timeframe we specify, which may be as short as seven (7) days after the order, may result in Buyer remedies, including Marketplace Credits or Refunds funded by you. (d) Shipping-delay laws. You must comply with applicable shipping-delay, mail-order, internet-order, cancellation, and refund laws, including required delay notices, consent mechanisms, cancellation rights, and refunds. The Company may issue Buyer remedies funded by you if you fail to comply. (e) Risk of loss. You bear risk of loss until delivery is confirmed to the Buyer's delivery address or other agreed delivery point. You are responsible for appropriate packaging, carrier selection, delivery accuracy, shipping insurance where prudent, and claims against carriers. (f) Drop-shipping and third-party fulfillment. If you use drop-shipping, suppliers, warehouses, contractors, carriers, or third-party fulfillment, you remain fully responsible for stockouts, delays, quality, product authenticity, product safety, compliance, return instructions, package inserts, data security, and customer service.
9.7 Refunds, returns, cancellations, disputes, and Marketplace Credits. (a) Vendor policy and legal compliance. You must clearly disclose your refund, return, exchange, cancellation, warranty, and service policies at or before checkout and comply with non-waivable consumer protection laws, payment-processor rules, card-network rules, and Company policies. (b) Minimum standards. At a minimum, you must address not-as-described, damaged, defective, missing, late, non-delivered, illegal, unsafe, or misleading items in a commercially reasonable and legally compliant manner. (c) Dispute response. You must respond to Buyer complaints, return requests, refund requests, credit requests, chargebacks, processor inquiries, and Company inquiries within forty-eight (48) hours or any shorter or longer deadline we specify. You must provide evidence requested to contest a dispute or chargeback by the deadline we specify. If you miss deadlines, you accept liability for the outcome. (d) Company override and Vendor authorization. You authorize the Company to issue Marketplace Credits, Refunds, reversals, return approvals, cancellation approvals, replacements, and other buyer-facing remedies on your behalf and at your expense if the Company determines, in its sole or reasonable discretion as applicable, that a remedy is legally required, processor-required, card-network-required, operationally appropriate, or needed to reduce chargeback, fraud, consumer-protection, reputational, or marketplace-integrity risk. (e) Dispute Credits. For disputes generally raised within thirty (30) days of delivery or within any longer period required by law, processor rules, card-network rules, Vendor policy, Company policy, or Company discretion, the Company may issue a Dispute Credit or Refund that includes item price, taxes, platform fees, original shipping, Company-approved return shipping, and other amounts the Company determines appropriate or legally required. You are financially responsible for the full amount. (f) Standard Return Credits. For standard returns where the Buyer returns the item to you or to a Company-approved destination, the Company may issue a Standard Return Credit after tracking confirmation, receipt, inspection, your approval, your nonresponse, or other Company determination. Unless required by law, authorized by you, or determined otherwise by the Company, Standard Return Credits exclude original shipping, return shipping, handling, expedited shipping, gift wrapping, customs, duties, and similar charges. You are financially responsible for the Marketplace Credit amount. (g) Vendor-Authorized Credits and Refunds. If you authorize a specific Marketplace Credit or Refund amount, including shipping or other charges, the Company may issue that amount or any greater amount required by law, processor rules, card-network rules, chargeback obligations, or Company risk discretion. You are financially responsible for the full amount issued. (h) Return logistics. You must provide accurate return addresses, return instructions, inspection processes, and support. You are responsible for losses caused by invalid addresses, refused deliveries, unavailable staff, failure to inspect, failure to respond, slow processing, conflicting instructions, or failure of your suppliers or fulfillment partners. (i) Debit and reimbursement. The Company may debit, deduct, set off, reserve, withhold, reverse, or recover Marketplace Credits, Refunds, shipping credits, chargebacks, dispute fees, processor fees, administrative fees, enforcement costs, investigation costs, legal fees where permitted, and related losses from your current payout, future payout, balance, reserve, or payment method on file. If your balance is insufficient, you must reimburse the Company upon demand. (j) No Company obligation to pursue Buyer. The Company has no obligation to pursue a Buyer, carrier, insurer, payment processor, or other third party before deducting amounts from you.
9.8 Chargebacks and processor disputes. (a) Vendor liability. You are responsible for chargebacks, reversals, fraud losses, shipping disputes, not-as-described claims, non-delivery claims, defective-product claims, unauthorized-transaction claims, duplicate-transaction claims, and related fees attributable to your transactions, listings, products, services, fulfillment, support, or policy violations. (b) Evidence deadlines. You must provide complete, accurate, and timely evidence requested to contest a dispute by the deadline we specify. If you miss deadlines or provide insufficient evidence, you accept liability for the outcome. (c) Reimbursement and setoff. We may deduct chargeback amounts, dispute fees, processor fees, card-network fees, Refunds, Marketplace Credits, shipping credits, administrative costs, enforcement costs, and related losses from your balances, reserves, current payouts, or future payouts. If balances are insufficient, you authorize us, where legally permitted and consistent with processor rules, to charge a payment method on file or demand immediate payment.
9.9 Fees, payouts, holds, reserves, deductions, and setoff. (a) Fees. You agree to the commission rates, transaction fees, payment fees, subscription fees, listing fees, service fees, advertising fees, administrative fees, enforcement fees, and other charges posted in the Vendor portal, Vendor Fee Schedule, or otherwise communicated to you. The Vendor Fee Schedule is incorporated into these Terms and may change upon notice posted on the Services or Vendor portal. (b) Completed Orders only. Vendors are eligible for payout only for Completed Orders. No payout is owed for incomplete, cancelled, disputed, returned, reversed, fraudulent, non-compliant, under-review, or otherwise non-Completed Orders. (c) Standard payout timing. The standard Vendor payout timing is sixty (60) days after the later of (i) the Delivery Confirmation Date for all shipments associated with the order or completion/fulfillment confirmation for services/digital goods; (ii) the Return Window Expiration Date; and (iii) the order becoming a Completed Order. (d) Ordinary extended payout timing. The Company may extend payout timing up to ninety (90) days after delivery/completion or after the order otherwise becomes eligible for payout due to ordinary operational, administrative, return, refund, credit, compliance, customer-service, or marketplace-risk reasons. (e) Longer holds and reserves. The Company may impose longer holds, fixed reserves, rolling reserves, or payout delays, including up to one hundred eighty (180) days or longer where permitted or required, for higher-risk situations, including disputes, chargebacks, reversals, fraud signals, suspected counterfeit goods, regulatory issues, product-safety concerns, policy violations, KYC issues, sanctions issues, tax issues, processor holds, account termination, negative balances, abnormal return rates, abnormal dispute rates, or anticipated claims. (f) Deductions before payout. Before any payout, the Company may deduct or set off commissions, platform fees, transaction fees, processor fees, Marketplace Credits, Refunds, shipping credits, return shipping, chargeback amounts, dispute fees, administrative fees, enforcement costs, investigation costs, indemnity amounts, negative balances, reserve amounts, taxes or withholdings where applicable, and any other amounts you owe. (g) Setoff against future amounts. The Company may set off any amounts you owe against amounts payable to you now or in the future, including across accounts, stores, listings, entities, related parties, or successor accounts where the Company determines they are connected. (h) Not a bank. The Company is not a bank, money transmitter, escrow agent, trustee, fiduciary, or deposit-taking institution for Vendors. Balances do not accrue interest and may be subject to processor, compliance, reserve, and payout restrictions. (i) Negative balances. You must immediately pay any negative balance or amount owed to the Company. The Company may suspend or terminate your account, refer amounts for collection, charge payment methods on file where permitted, or pursue legal remedies.
9.10 Customer Data, privacy, and security. (a) Limited purpose. You receive Customer Data solely to fulfill orders, provide order-related support through Company-Approved Channels, process returns and refunds through Company-approved processes, comply with law, and perform obligations expressly permitted by the Company. (b) No unauthorized marketing or contact. You may not add Buyers to marketing lists, loyalty programs, retargeting lists, newsletters, phone lists, SMS lists, email lists, social media custom audiences, or external CRM systems, and you may not contact Buyers for marketing, future sales, support, warranty registration, reviews, promotions, or other purposes outside the Services without separate lawful consent and the Company's express written permission. (c) No sale or misuse. You may not sell, rent, license, disclose, transfer, share, scrape, enrich, append, or otherwise misuse Customer Data. You may disclose Customer Data only to the extent necessary to fulfill the transaction, such as to carriers or fulfillment providers, or to comply with law, and you remain responsible for those recipients. (d) No off-platform support using Customer Data. You may not use Buyer email addresses, phone numbers, shipping addresses, or other Customer Data to move communications, support, returns, refunds, exchanges, complaints, reviews, payments, or future sales outside the Services unless expressly authorized in writing by the Company or required by non-waivable law. (e) Security obligations. You must implement reasonable administrative, technical, and physical safeguards to protect Customer Data, restrict access to authorized personnel only, maintain confidentiality, and prevent unauthorized access, use, disclosure, alteration, or destruction. (f) Incident notice. You must notify the Company promptly, and in any event within forty-eight (48) hours, of any suspected or actual unauthorized access to or misuse of Customer Data related to the Services and cooperate with investigation, mitigation, notices, and remediation. (g) Deletion and return. Upon request or account termination, you must return, delete, or certify deletion of Customer Data except to the extent retention is legally required, and any retained data remains subject to these Terms.
9.11 Vendor support and platform-only communications. (a) Required support channel. You must use Company-Approved Channels for all order-related, return-related, refund-related, exchange-related, warranty-related, support-related, dispute-related, and sales-related communications with Buyers unless the Company expressly authorizes another method in writing. (b) Buyer communications. Buyers must also use Company-Approved Channels for order, return, refund, exchange, support, dispute, and sales communications with Vendors, except where non-waivable law requires another method or the Company authorizes another method. (c) No external contact methods. Vendors and Buyers may not use or solicit email, phone, SMS, website contact forms, social media messages, external marketplaces, direct payment links, QR codes, package inserts, coupons, business cards, flyers, warranty forms, or other non-marketplace methods to conduct or move marketplace-related communications, support, returns, refunds, exchanges, reviews, payments, future sales, or customer relationships off the Services. (d) Response time. Vendors must respond to Buyer inquiries, return requests, refund requests, dispute requests, chargeback requests, and Company inquiries within forty-eight (48) hours or another timeframe we specify, and must use commercially reasonable efforts to resolve issues consistent with posted policies, Company instructions, and applicable law. (e) Failure to support. Failure to maintain support through Company-Approved Channels, respond timely, provide accurate return instructions, or cooperate with Company processes may result in listing removal, reduced visibility, payout holds, Marketplace Credits or Refunds debited from your balances, suspension, termination, reserve increases, or other enforcement actions.
9.12 Non-circumvention, off-platform transactions, and diversion. (a) No off-platform steering. You may not directly or indirectly direct, encourage, solicit, induce, incentivize, facilitate, or assist Buyers or prospective Buyers to communicate, purchase, book, pay, return, refund, exchange, review, subscribe, renew, reorder, or otherwise transact off-platform to avoid fees, reduce Company revenue, capture Buyer relationships, avoid Company policies, or bypass the Services. (b) Covered conduct. Prohibited conduct includes package inserts, flyers, coupons, discount codes, QR codes, business cards, external links, phone numbers, email addresses, social media handles, website references, "buy direct" solicitations, "contact me" prompts, external payment links, warranty-registration flows, off-platform review requests, external booking links, external invoices, or any similar conduct, whether done by you, your employees, agents, suppliers, fulfillment providers, dropshippers, contractors, affiliates, or related parties. (c) Related-party and future-sales coverage. You are responsible for Off-Platform Contact and Off-Platform Transactions involving you, your affiliates, owners, employees, agents, contractors, suppliers, fulfillment providers, related entities, successor businesses, or accounts controlled by or associated with you. This section applies to current sales, repeat sales, future sales, add-ons, upsells, subscriptions, renewals, referrals, and customer relationships that originated through or were connected to the Services. (d) Remedies. If you violate this section, the Company may immediately suspend or terminate your account, remove listings, reduce visibility, cancel orders, withhold payouts, impose reserves, reverse credits, set off amounts owed, block future accounts, notify processors, and seek injunctive relief, actual damages, disgorgement, lost commissions, lost platform fees, lost future commissions, customer acquisition costs, customer lifetime value, investigation costs, enforcement costs, expert fees, attorneys' fees where permitted, and any other available remedy. (e) Liquidated damages. To the fullest extent permitted by law, for each substantiated circumvention, Off-Platform Contact, or Off-Platform Transaction event, you agree to pay liquidated damages equal to the greater of (i) USD $500 per event; (ii) twenty-five percent (25%) of the gross off-platform sales amount attributable to the event; or (iii) the Company fees, commissions, and platform revenue that would have been earned on the diverted transaction or reasonably expected future transactions, capped at USD $25,000 per event unless actual damages are greater and recoverable. The parties agree this amount is a reasonable estimate of anticipated harm and not a penalty. If unenforceable, the Company may recover actual damages and enforcement costs where permitted. (f) Injunctive relief. You acknowledge that breach of this section may cause irreparable harm that cannot be fully compensated by money damages. The Company may seek temporary, preliminary, and permanent injunctive relief without posting bond to the extent permitted by law.
9.13 Insurance, licensing, professional services, and product compliance. (a) Insurance. If you sell physical products, consumables, supplements, cosmetics, personal-care items, wellness products, or provide in-person, professional, regulated, or higher-risk services, you must maintain commercially reasonable insurance appropriate to your business, such as general liability, product liability, professional liability, errors and omissions, cyber, or other coverage, and provide proof upon request. (b) Licensing. You must maintain required licenses, certifications, registrations, permits, professional authorizations, insurance, and disclosures. You must not hold yourself out as licensed, certified, insured, qualified, or authorized where you are not. (c) Product compliance. You are responsible for product safety, labeling, warnings, instructions, recalls, ingredients, substantiation, testing, age restrictions, import/export compliance, and all other product compliance obligations.
9.14 Vendor indemnification; Company limitation for Vendors. (a) Vendor indemnity. You agree to defend, indemnify, and hold harmless the Company and its affiliates, officers, directors, employees, contractors, agents, licensors, service providers, payment processors, successors, and assigns from and against any claims, damages, losses, liabilities, judgments, settlements, penalties, fines, costs, and expenses, including attorneys' fees, arising from or related to your listings, products, services, advertising claims, fulfillment, shipping, returns, refunds, Marketplace Credits, chargebacks, taxes, recalls, product safety, professional services, privacy or security failures, Customer Data misuse, IP infringement, Off-Platform Contact, Off-Platform Transactions, policy violations, or violations of law. (b) Company limitation. The Company acts only as a venue/platform and is not liable to you for business losses, lost profits, lost revenue, lost goodwill, inventory issues, supplier issues, fulfillment issues, ranking changes, listing removal, account suspension, account termination, payout holds, reserves, or indirect damages, to the fullest extent permitted by law. (c) Defense control. The Company may control the defense and settlement of any matter subject to indemnification. You must cooperate and may not settle any claim in a way that imposes obligations or admissions on the Company without the Company's prior written consent.
9.15 Abandoned Vendor balances and unclaimed funds. (a) Inactivity and KYC failure. To the fullest extent permitted by law, if (i) your Vendor account is inactive for twelve (12) consecutive months; (ii) you fail to complete or maintain required verification/KYC for six (6) consecutive months after we request it; (iii) you fail to provide valid payout details; (iv) your account is terminated with unresolved compliance issues; or (v) we are unable to verify or pay you, we may deem any remaining balance as abandoned or subject to administrative handling. (b) Disposition. Abandoned funds may be applied as an administrative fee to offset compliance, fraud, chargeback, customer-support, legal, processor, and operating costs, and/or remitted to an applicable governmental authority as required by unclaimed-property or similar laws. Where required by law, we will follow legally mandated processes and timelines. (c) No interest. Abandoned balances do not accrue interest. You are responsible for ensuring your contact, tax, KYC, and payout information remains accurate and current.
9.16 Post-termination obligations. Termination, suspension, delisting, or account closure does not relieve you of obligations arising before or after termination, including obligations relating to Customer Data, returns, refunds, Marketplace Credits, chargebacks, taxes, product safety, recalls, indemnification, non-circumvention, payout deductions, reserves, negative balances, and cooperation with disputes or investigations.
10. INTELLECTUAL PROPERTY AND USER CONTENT
10.1 Company ownership. The Services and Company-provided content, software, systems, designs, trademarks, trade names, logos, databases, workflows, listings format, marketplace structure, taxonomies, search/ranking systems, data compilations, and other materials are owned by the Company or its licensors and are protected by intellectual property, database, unfair competition, and other laws.
10.2 License to User Content. You grant the Company a worldwide, royalty-free, fully paid, perpetual, irrevocable, sublicensable, transferable license to use, host, store, reproduce, modify, adapt, translate, publish, distribute, display, perform, create derivative works from, analyze, promote, advertise, and otherwise exploit User Content for operation, improvement, marketing, safety, compliance, enforcement, and protection of the Services and the Company's business.
10.3 Listing and marketing use. Vendors authorize the Company to use Vendor names, trade names, logos, listings, product images, service descriptions, reviews, ratings, pricing, and related content in connection with marketplace operation, advertising, search, promotions, emails, social media, and other marketing, without additional compensation.
10.4 Takedowns. We may remove, restrict, delist, modify, or disable User Content at any time. Repeated infringement, suspected infringement, abusive takedown conduct, or content violations may result in account termination.
10.5 Feedback. If you provide ideas, suggestions, improvements, or feedback, you grant the Company a perpetual, irrevocable, worldwide, royalty-free right to use them without restriction or compensation.
11. DISCLAIMERS; NO WARRANTIES
11.1 Services provided as is. THE SERVICES ARE PROVIDED "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, AVAILABILITY, SECURITY, RELIABILITY, AND COURSE OF DEALING.
11.2 Marketplace disclaimer. WE DO NOT WARRANT OR GUARANTEE ANY VENDOR, BUYER, PRODUCT, SERVICE, LISTING, CLAIM, REVIEW, RATING, CONTENT, DELIVERY, RETURN, REFUND, MARKETPLACE CREDIT, RESULT, OUTCOME, OR THIRD-PARTY SERVICE. USE OF THE SERVICES AND TRANSACTIONS WITH VENDORS ARE AT YOUR OWN RISK.
11.3 No uninterrupted service. We do not warrant that the Services will be uninterrupted, secure, error-free, virus-free, accurate, available, compatible, or free from harmful components, or that defects will be corrected.
11.4 Third-party services. We are not responsible for payment processors, hosting providers, carriers, fulfillment providers, analytics providers, advertising providers, identity-verification providers, tax providers, or other third-party services.
12. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
12.1 Liability cap. THE COMPANY'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS, THE AGREEMENT, THE SERVICES, ANY TRANSACTION, ANY VENDOR, ANY BUYER, ANY PRODUCT, ANY SERVICE, ANY USER CONTENT, ANY MARKETPLACE CREDIT, ANY REFUND, ANY PAYOUT, OR ANY DISPUTE SHALL NOT EXCEED THE LESSER OF (A) USD $100; OR (B) THE AMOUNT PAID BY YOU TO THE COMPANY, EXCLUDING AMOUNTS PAID TO VENDORS, IN THE SIX (6) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
12.2 Excluded damages. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, ENHANCED, OR PUNITIVE DAMAGES, LOST PROFITS, LOST REVENUE, LOST DATA, LOST GOODWILL, BUSINESS INTERRUPTION, REPLACEMENT COSTS, PERSONAL INJURY, EMOTIONAL DISTRESS, REPUTATIONAL HARM, OR DAMAGES RESULTING FROM VENDOR ACTS OR OMISSIONS, BUYER ACTS OR OMISSIONS, THIRD-PARTY SERVICES, PAYMENT PROCESSORS, CARRIERS, PRODUCT DEFECTS, SERVICE DEFECTS, OFF-PLATFORM CONTACT, OR OFF-PLATFORM TRANSACTIONS.
12.3 Allocation of risk. The limitations in this Section are an essential basis of the bargain and apply even if a remedy fails its essential purpose and even if we were advised of the possibility of such damages.
12.4 Non-waivable law. Some jurisdictions do not allow certain limitations. In such jurisdictions, the limitations apply to the maximum extent permitted by law.
13. INDEMNIFICATION BY USERS
13.1 General indemnity. You agree to defend, indemnify, and hold harmless the Company and its affiliates, officers, directors, employees, contractors, agents, licensors, service providers, payment processors, successors, and assigns from and against any claims, damages, losses, liabilities, judgments, settlements, penalties, fines, costs, and expenses, including attorneys' fees, arising from or related to (a) your use of the Services; (b) your User Content; (c) your violation of these Terms or any law; (d) your products or services; (e) your transaction, dispute, return, refund, chargeback, Marketplace Credit, communication, or interaction with another user; (f) your misuse of Customer Data; or (g) your Off-Platform Contact or Off-Platform Transaction.
13.2 Cooperation. You must cooperate with the defense of indemnified claims. The Company may control the defense and settlement of any claim subject to indemnification.
14. DISPUTE RESOLUTION; NEVIS LAW; ARBITRATION; CLASS ACTION WAIVER
14.1 Governing law. These Terms and the Agreement are governed by the laws of the Federation of Saint Christopher and Nevis, without regard to conflict-of-law rules, except that mandatory consumer protection laws in your jurisdiction may apply to the extent they cannot be waived.
14.2 Informal resolution. Before filing a claim, you agree to attempt resolution by submitting a written notice through the Contact page, including your name, account information, relevant order or transaction details, requested relief, and a brief description of the issue. You must allow thirty (30) days for informal resolution unless non-waivable law requires otherwise.
14.3 Arbitration. Except for claims described in Section 14.5, disputes shall be resolved by binding online arbitration administered by FairClaims or a comparable service selected by the Company, conducted in English, by a single arbitrator. The arbitrator may award individual relief only and may not conduct class, collective, consolidated, private attorney general, or representative proceedings.
14.4 Class action waiver. CLAIMS MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY ONLY, NOT AS A PLAINTIFF, CLASS MEMBER, OR REPRESENTATIVE IN ANY CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE PROCEEDING. YOU AND THE COMPANY WAIVE ANY RIGHT TO A JURY TRIAL TO THE FULLEST EXTENT PERMITTED BY LAW.
14.5 Carve-outs. Either party may seek injunctive, equitable, or emergency relief in a competent court for intellectual property misuse, unauthorized access, scraping, data misuse, Customer Data misuse, fraud, non-circumvention, Off-Platform Contact, Off-Platform Transactions, confidentiality violations, or platform-integrity threats. The Company may also pursue collection of unpaid amounts, negative balances, chargebacks, indemnity amounts, and enforcement costs in any competent court or arbitration forum.
14.6 Venue and security for costs. For any claim not subject to arbitration, you consent to exclusive jurisdiction in the courts of Nevis. You acknowledge that Nevis law may require a security-for-costs deposit or bond, and you waive any objection to such requirements where permitted by law.
14.7 Time limit. Any claim must be filed within one (1) year after the cause of action arises, or it is permanently barred, to the fullest extent permitted by law.
14.8 Fees and costs. The prevailing party may recover fees and costs only where permitted by these Terms, applicable law, the arbitrator, or a court. The Company may recover investigation, enforcement, collection, and attorneys' fees where these Terms expressly provide such recovery or where permitted by law.
15. TERMINATION AND MISCELLANEOUS
15.1 Termination. We may terminate, suspend, restrict, or limit your access to the Services at any time, with or without notice, for any reason or no reason, including risk, suspected misconduct, legal compliance, processor requirements, policy violations, or inactivity.
15.2 Effect of termination. Upon termination, your right to access and use the Services ends immediately. Termination does not require the Company to delete content, complete transactions, issue payouts, remove reserves, waive fees, release claims, refund amounts, or stop enforcement.
15.3 Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, internet failures, hosting failures, payment-processor failures, carrier failures, cyberattacks, government actions, epidemics, pandemics, supply-chain interruptions, or legal/regulatory changes.
15.4 Assignment. You may not assign or transfer the Agreement without our prior written consent. We may assign or transfer the Agreement, in whole or in part, without restriction, including in connection with a merger, acquisition, reorganization, asset sale, financing, or by operation of law.
15.5 Severability. If a provision is held invalid, illegal, or unenforceable, the remaining provisions remain in effect, and the invalid provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent.
15.6 No waiver. Failure to enforce any provision is not a waiver. A waiver is effective only if in writing and signed by the Company.
15.7 Entire agreement. These Terms, the Privacy Policy, incorporated policies, Vendor Fee Schedule, Vendor dashboard rules, and applicable posted terms constitute the entire agreement regarding the Services and supersede prior or contemporaneous understandings on the same subject matter.
15.8 Interpretation. Headings are for convenience only. "Including" means "including without limitation." "Or" is not exclusive. References to "law" include statutes, regulations, rules, orders, card-network rules, processor rules, and legally binding requirements. Any rights or remedies of the Company are cumulative and not exclusive.
15.9 Survival. Sections that by their nature should survive termination survive, including Sections 2, 3, 4, 6.2, 6.3, 7, 8, 9.7, 9.8, 9.9, 9.10, 9.11, 9.12, 9.14, 9.15, 9.16, 10, 11, 12, 13, 14, and 15, and any payment, reimbursement, indemnity, setoff, reserve, confidentiality, Customer Data, return, refund, Marketplace Credit, chargeback, non-circumvention, or enforcement obligations.
15.10 Contact. Submit notices, inquiries, complaints, disputes, and legal-related communications through the "Contact Us" page on www.livelifeall.com, unless a different legally required notice method applies.
